Carbon Velo was built upon our years experience of selling and supporting select Chinese brands such as Winspace and Tavelo.

Since 2020, we've grown to be the main dealer in the UK for Winspace products. Our team continue to operate the Winspace UK website and personally build over 150 Winspace bikes each year - experience our customers benefit from directly.

Having built relationships with other well-established brands, we are excited to expand our offering to include products by Evolve, Quick Pro, Cybrei, Elite and others!

We are an approved UK dealer and service centre for each of the brands we sell.

We don’t just sell bikes - we live and breathe them. We personally build and support more than 150 Winspace bikes each year alone, giving us unrivalled hands-on experience with every frame model, wheelset and component we offer.

If you choose us to build your complete bike, it is made to order for you - nothing is off the peg. We do not purchase complete bikes from overseas and assemble them here. We build them here in our UK workshops using group sets and components sourced from UK distributors. 

Every bike is assembled, inspected and configured in our UK workshop, and you’ll deal directly with knowledgeable staff - riders like you - who take pride in providing exceptional personal service before and after your purchase.

Unlike buying direct from overseas, our prices include all UK VAT, import duties and taxes, so there are no unexpected costs. You’ll also benefit from UK-based warranty and after-sales support. Should you ever need this, we will deal with it for you, no need to send anything back to China!

Most importantly, we’re trusted by hundreds of happy customers across the UK, reflected in our independent reviews and reputation for honest advice, attention to detail and ongoing support.

See the question above!

We stand by our commitment to responsive, personal and knowledgeable support from years experience with the products we supply and ride and believe this adds significant value to our service.

We support several riders (see our blog posts) and are always keen to hear from enthusiastic UK-based riders and racers. Please email with your details to riders@carbonvelo.co.uk

We only accept discount codes shared by ourselves via our newsletters and Instagram. We do not accept manufacturer or influences codes.

We can only accept discount codes for Cycle To Work purchases where the voucher is issued by GoGeta. Discounts can not be given on any other C2W purchase.

Yes! We are registered with all the major UK suppliers. For more information please see our guide here.

If components are in UK stock we ship by next working day courier. If items are not in stock these will be ordered directly from our partner brands and delivery times may vary from 10 days to several weeks.

Our build queue for complete bikes typically varies from 3-6 weeks depending on the time of year.

Where you require an item urgently, please contact us for a delivery estimate before placing your order and we'll be happy to help.

If you’re not quite sure which size is right for you, please refer to the sizing details on each product page and get in touch wth any questions. We'll be happy to help.

Please refer to our refund policy here.

Our build queue varies throughout the year from 3-6 weeks. If you have a race or event coming up you need a bike for, let us know and we'll do everything possible to accommodate you.

If you choose custom paint by Velo Paintworks, this typically adds another 3 weeks to delivery time.

Absolutely not. Every bike we make is made to order - this is simply how we prefer to work. We recognise every rider is different. Very few can actually find their perfect bike ready-made in a warehouse. Why compromise? Choose the frame and components you want, in your choice of colour and size, and we'll built it that way.

We prefer to build every customer bike to order, using UK component stock, because:

• Factory off-the-peg packages give customers no control over component choice.
• Part-assembled bikes may arrive damaged or misaligned.
• Part-assembled bikes have not been built to our standards. They will not have steerers trimmed to your needs. May not have had their mounting surfaces reamed and faced. May not have hydraulic hoses padded to avoid rattles. Will definitely not have loctite applied to the bolts that need it.
• They use groupset and component stock from overseas, so are not covered by a UK warranty and would need to be returned overseas if they developed a fault.
• They often use downgraded components like chains, rotors and bottom brackets to save costs.

If you choose us to build your complete bike, it is made to order for you from the ground up. You can learn more about our process and the benefits to you here.

As well as selecting your frame, bars and wheels, you specify your crank arm length, chainring and cassette size, tyre width, saddle width, brake setup, lever position and bar taping style. Want to upgrade to a powermeter chainset? Prefer to use a saddle you know is comfortable? No problem! The bike is made for you the way you need it and handed over in a guaranteed ready-to-ride condition.

In our experience, customers really value an in-person handover of their bike by the mechanic who built it, and this will always be our preference. You get a full introduction to every part of your bike, with setup and maintenance notes. We can also carry out a final fit and even a test ride if needed.

However, we understand that for some, travelling to South Wales is not easy. Therefore, we have teamed up with Bike Services UK to offer you a specialist delivery service of your ready-to-ride bike. You can learn about this service here.

No. We can only ship within the UK. If you are outside the UK please search for an authorised dealer near you.

Please see our return & refund policy here.

Warranties vary by brand and product. Please refer to the product pages for warranty details.

If you require after sales support or have experienced an issue with any products purchased from us, please email us at support@carbonvelo.co.uk with your name, order number and details of the problem. We always aim to get back to you within 1-2 working days and will liaise with manufacturers on your behalf for any warranty issues.